Support
Write to us, and get a reference back.
There is no support desk and no queue of agents. This reaches the two people who wrote the book, and one of us answers it.
Every message is recorded with a reference the moment you send it. Quote that reference in anything that follows and we can find the thread at once.
Before you write
Most questions about the pre-order are answered in the terms — the deposit, the balance, cancelling, and the refund if we miss 28 February 2027.
The message
If it concerns a cancellation
You may cancel a pre-order at any time before it is dispatched and have the deposit back in full. Send it here, or use the statutory form printed in the terms — both reach the same place, and this one gives you a reference immediately.